Scheduled
We will be performing a database upgrade to improve platform performance, security, and reliability. During this time, there will be windows when the application is unavailable.
Posted Sep 09, 2025 - 11:39 EDT
This scheduled maintenance affects: Contact Center (Agent Desktop, Task Routing, Call Recording, Agent Management, Login / SSO, Conversation Intelligence, Journey Triggers, Journey Campaign Actions (SMS/Call)), Platform (APIs, Ingest, Email, In-App Reporting, Reporting Webhooks), and Vendors (Deepgram, Voice LLM, OpenAI, TTS Providers - ElevenLabs, TTS Providers - OpenAI, TTS Providers - Cartesia, Twilio (SMS), Twilio (Voice), Integrations: HubSpot, Integrations: Segment, Integrations: Salesforce, Integrations: mParticle, HubSpot Integration - HubSpot APIs, HubSpot Integration - HubSpot CRM, Integrations: Calendly, Twilio SMS Long Code, North America, Twilio MMS Long Code, North America, Twilio Voice, North America, AT&T Service/Reporting, Verizon Service/Reporting, T-Mobile Service/Reporting).