OpenAI Outage - AI Scorecards, Post Call Analsysis and AI Trackers affected

Incident Report for Regal AI

Resolved

This incident has been resolved.

Posted May 27, 2026 - 17:00 EDT

Investigating

OpenAI is reporting an outage that is affecting our AI Conversation Intelligence functionality such as Post Call Analysis, AI Scorecards and Trackers.
https://status.openai.com/

Posted May 27, 2026 - 11:55 EDT

This incident affected: AI Agents (AI Agents platform), Vendors (OpenAI), and Contact Center (Conversation Intelligence).