All Systems Operational

Uptime over the past 90 days. View historical uptime.
AI Agents Operational
90 days ago
92.31 % uptime
Today
AI Agents platform Operational
90 days ago
92.31 % uptime
Today
Contact Center Operational
90 days ago
99.84 % uptime
Today
Agent Desktop Operational
90 days ago
99.74 % uptime
Today
Task Routing Operational
90 days ago
99.74 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Login / SSO Operational
90 days ago
99.74 % uptime
Today
Conversation Intelligence Operational
90 days ago
100.0 % uptime
Today
Journey Triggers Operational
90 days ago
99.76 % uptime
Today
Journey Campaign Actions (SMS/Call) Operational
90 days ago
99.76 % uptime
Today
Platform Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Ingest Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
In-App Reporting Operational
90 days ago
99.82 % uptime
Today
Reporting Webhooks Operational
90 days ago
100.0 % uptime
Today
Vendors ? Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Voice LLM Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
TTS Providers - ElevenLabs Operational
90 days ago
100.0 % uptime
Today
TTS Providers - OpenAI Operational
90 days ago
100.0 % uptime
Today
TTS Providers - Cartesia Operational
90 days ago
100.0 % uptime
Today
Twilio (SMS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio (Voice) ? Operational
90 days ago
100.0 % uptime
Today
Integrations: HubSpot Operational
90 days ago
100.0 % uptime
Today
Integrations: Segment Operational
90 days ago
100.0 % uptime
Today
Integrations: Salesforce Operational
90 days ago
100.0 % uptime
Today
Integrations: mParticle Operational
90 days ago
100.0 % uptime
Today
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Integrations: Calendly Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
AT&T Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Verizon Service/Reporting Operational
90 days ago
100.0 % uptime
Today
T-Mobile Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS Outage
Resolved - This incident has been resolved.
Oct 20, 22:45 EDT
Monitoring - The AWS outage affecting the US-EAST-1 Region have been fully restored, and all dependent service providers are nearing full operations. Stemming from these service outages, Regal's platform & user interface have recovered and are now accessible. As part of the AWS recovery process, there continue to be intermittent issues as they process backlog requests which will finish processing over the next few hours. We will continue to monitor these back-end services and will report back with further updates.
Oct 20, 20:33 EDT
Update - We are continuing to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is underway and progressing, we continue to encounter related service issues impacting Regal's core products. We are monitoring the situation closely and will continue to provide an updates.
Oct 20, 18:27 EDT
Update - We are continuing to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is underway, we are noticing elevated outages resulting from residual network connectivity issues, impacting Regal's core services. We will continue to implement mitigation actions on our side but please be advised that service is currently disrupted. We will provide updates as soon as possible.
Oct 20, 16:08 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 16:07 EDT
Update - We are continuing to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is underway, we are noticing elevated outages resulting from residual network connectivity issues, impacting Regal's core services. We will continue to implement mitigation actions on our side but please be advised that service is currently disrupted. We will provide updates as soon as possible.
Oct 20, 15:41 EDT
Update - AWS has identified the issue that has caused the network connectivity issues in the US-EAST-1 Region and are continuing to apply mitigation efforts to recover AWS services. This has resulted in downstream performance degradation in key services including Programmable Voice, Messaging and Task Router services. We will continue to provide updates on recovery from the AWS incident.
Oct 20, 13:26 EDT
Update - AWS has identified the issue that has caused the network connectivity issues in the US-EAST-1 Region. This has resulted in downstream degradation in performance into multiple product motions within Regal. We will continue to provide updates on next steps.
Oct 20, 11:29 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 10:40 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 10:25 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:44 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:43 EDT
Identified - We are continuing to monitor the AWS Outage that has impacted the US-EAST-1 Region. AWS has reported some improvement with error rates and latencies. Additionally, please be advised that the outage has also impacted other Twilio products that power downstream platform functionality as well. We will continue to provide updates as we receive new information.
Oct 20, 09:45 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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